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Returns & Exchanges

Every Silk Tales piece is made to be treasured, and we want you to love yours. Because each item is crafted by hand, we ask that you treat it with the same care we gave it — and if anything is ever not quite right, we will make it so.

14-day returns (EU cooling-off period)
If you are in the European Union, you may cancel or return your order within 14 days of receiving it, for any reason and without justification, under EU consumer law. To qualify, the item must be in its original condition — unworn, unused, with tags and in its original packaging — together with your proof of purchase.

Items that cannot be returned
For reasons of health, hygiene and craftsmanship, we cannot accept returns on: silk cocoon earrings (hygiene-sensitive), items made to order or personalised to your specifications, gift cards, and sale or discounted items. This is stated on each product page. Handmade pieces that arrive defective or damaged are always covered under our warranty.

Damages and problems at delivery
Please inspect your order carefully on arrival. If an item is damaged, defective, or not what you ordered, contact us at info@silktales.gr within 48 hours of delivery with a photo, and we will replace it or refund you promptly — including the cost of shipping it back.

How to start a return
Write to us at info@silktales.gr within 14 days of receiving your order. We will confirm the address to send the item back to and guide you through the process. Please return the item unworn and in its original packaging.

Exchanges
Would you rather have a different design, size or colour? Let us know when you write to us and we will reserve your preferred piece; once your return arrives and is approved, we will ship the new item — paying only the difference in price, if any, and one reasonable shipping fee. This is the simplest way to find the piece that feels truly yours.

Refunds
Once we receive and inspect your return, we will let you know whether it has been approved. If approved, we will refund the purchase amount to your original payment method within 14 business days. Please allow a little extra time for your bank or card provider to post the refund. If more than 15 business days have passed since we approved your return and you have not received it, please write to us at info@silktales.gr and we will trace it for you.

Last updated: September 2026.